We offer returns or exchanges within 30 days of receiving your order for unused socks and templates. You can return your socks and templates for store credit, a different product, or a refund to the original payment method.
Printers are NOT returnable.Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be in original packaging and be returned in original packaging
- Returned items must have no visible signs of wear or use
- All items must be approved by DTGsockprints.com.
To initiate a return or exchange, please complete the following steps:
- Email us at firstname.lastname@example.org for a return authorization and an RMA#
- Send your return to: DTGsockprints, 4050 Spencer Street, Unit L, Torrance, CA 90503
- Refunds will be issued after inspection by DTGsockprints and within 10 days of receiving the returned merchandise
- Shipping fees are the responsibility of the customer
- All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge
- Please contact customer support at email@example.com or by phone 310-803-5460 if you have additional questions