Return Policy

We offer returns or exchanges within 30 days of receiving your order for unused socks and templates. You can return your socks and templates for store credit, a different product, or a refund to the original payment method.

Printers are NOT returnable.

Please note the following exceptions to our return and exchange policy:
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be in original packaging and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • All items must be approved by DTGsockprints.com.

To initiate a return or exchange, please complete the following steps:

  1. Email us at contactus@sockprints.com for a return authorization and an RMA#
  2. Send your return to: DTGsockprints, 4050 Spencer Street, Unit L, Torrance, CA 90503

Additional Information:

  • Refunds will be issued after inspection by DTGsockprints and within 10 days of receiving the returned merchandise
  • Shipping fees are the responsibility of the customer
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge
  • If we didn’t process your order accurately, we will cover the original freight and send a pre-paid return shipping label for the incorrect merchandise
  • Please contact customer support at contactus@sockprints.com or by phone 310-803-5460 if you have additional questions